Classes

I can’t make my regular class. Can I attend a different one this week? 

Yes, in fact we encourage you to try different groups.

Do I need to let you know if I can’t make class?

No, you are welcome to attend any class you like (maximum of 1 class a week for tribe members and unlimited for mastermind).

How can I catch up?

Keep an eye out in the tribe group for the catch up audios/vids to ensure you don’t miss any content. Please note that you will only be able to take assessments if your attendance is high- if you missed class but submitted your work via the catch up, that still counts as ATTENDED. To practice your scripts/improv with other actors, you may join in on our virtual classes (see tribe group for details of the next one).

I have a friend who wants to join.

Great! Please send us their contact details and we will contact them. Thank you so much for the recommendation. If they join, we’ll give you a choice of £10 NSA cash, a hoodie, a t.shirt or a 30 minute 1:1 coaching session!

Why are some people progressing faster than me?

You will get out what you put in. There is work that you can be doing with our support every single day- if you only come to class and forget about it for the rest of the week, you will not progress as quick. If you feel others are getting more help than you, it may be that they are on a different membership that includes more- if you would like to talk about upgrading, please e-mail info@northernstaracting.co.uk.

I feel like I need more of a challenge.

Great, you may be ready for the mastermind program. Please e-mail info@northernstaracting.co.uk for more information.

Online 

I can’t log in.

Please e-mail info@northernstaracting.co.uk and we will help you find the problem.

I’m lost with where to go on the site.  

Please see this vid to be shown around the site www.youtube.com?v=FH_0WjGTJDM

What do I do with my tasks from the online program?

Please post in the group with #yourname #title or if you don’t feel comfortable, e-mail it to info@northernstaracting.co.uk

Support

I sent a message over social media but didn’t get a reply.

We ask that you please e-mail through the correct channels, or use the groups for support or if you have any questions. Due to volume we are unable to guarantee a response over PM.

I’ve been trying to call but couldn’t get through.

We are normally either on the phone, on set or in class. The preferred method of contact is through the groups or e-mail. If you need to speak to someone, please e-mail info@northernstaracting.co.uk and we will arrange a call back.

I’ve e-mailed and didn’t get a reply. 

We aim to respond to all e-mails within 48 hours Monday to Friday. Any e-mails sent on a weekend will be responded to on the Monday. We do respond to every single e-mail from the tribe, if you haven’t received a reply, please can you send again as it’s likely it was not received.

How can I contact a specific person?

If you have a question that only a specific person can answer, please use the group or if personal, e-mail info@northernstaracting.co.uk using the subject line FAO (the person you would like your question to be directed to). Please do not contact acting coaches directly outside of class.

I am struggling. What can I do?

You can post in the group for support from the tribe- we do however ask that if you post in the group, you follow the following formula:

1. What is the problem?

2. What are the positives you can take away from it?

3. What change in actions are you going to make as a result?

The reason for this is because:

A. We want the energy in the group to remain high. We aim for everybody who enters the group to feel lifted, motivated and inspired.

B. We want you to get into the habit of trying to work things out on your own first, to build your confidence and to help you to become empowered.

With anything personal, or anything that involves another tribe member please contact support@northernstaracting.

Payment

Why do we all have to be on the Stripe system?

This is due to a large number of overdue and non payments costing us a lot of time that could be used producing valuable content for you, and money which could be used to produce more films.

Can I pay by cash, cheque or bank transfer?

No, we only take payments over Stripe. If you owe back payments, please contact finance@northernstaracting.co.uk to arrange payment.

I’m having trouble paying.

E-mail finance@northernstaracting.co.uk to discuss your options. If you owe money, you will not be permitted to attend classes until you are up to date.

My payments weren’t taken but I have money in my account!

Please remember that payments go from your card not directly from your account. If you have money in your account and it hasn’t been taken, please check that your card is still in date and remember to inform us if you need to change your card at any point.

How can I cancel?

If you would like to cancel your membership, please e-mail finance@northernstaracting.co.uk with 4 weeks notice.

Please note, that if you leave and then come back, you will be on the new membership which may include a price change and joining fee. You will also need to re-apply for entry.

I’m not going to be able to make classes for a while. Can I put my membership on hold?

No, we do not put memberships on hold but don’t worry- you’ll be able to catch up with everything you have missed, in your own time when you come back.

I only came to x classes last month, but I’ve still been charged for the full month.

There are no refunds for missed classes- please see agreement.

Agency

How can I get on the agency?

Search the files section in the tribe group for step by step instructions on joining the agency. You do not need to wait to be asked- fill in your registration and if we don’t feel you are ready, we’ll contact you to help you put a plan of action in place to get there.

Should I still be applying for my own roles?

Yes, yes, yes, yes, yes!

Apply for all suitable roles that you have access to. don’t worry about double submissions as the roles we get in are different to the ones you are able to apply for yourself.

What do I need before I can join the agency?

A professional industry standard headshot, actor’s CV and Casting Networks profile. We strongly recommend you join Spotlight and have a showreel to maximise your chances of booking work.

I’m not getting much work. 

Being on the agency does not mean you will suddenly receive offers. Please remember that you are new actors going for the same roles as established and even named actors.

To maximise your chances:

Check your marketing materials are up to date and professional. We can submit you for roles but it’s your responsibility to make sure that you are seen in the best possible light.

If you don’t have a showreel and Spotlight, it is very hard to get you seen. We would advise you invest in these.

Parents of Child Actors

I don’t know anything about the industry.

There is a program on he way which is specific for parents of child actors but for now, do work your way through The Actors Launchpad online program with your child. This will give you the action steps and the clarity you need.

What about school if they are booked for a role?

As long as the school agrees (and they normally do unless attendance is poor) the production company will be able to apply for a child licence which will grant them permission to take time of school to work.

How do I get a child license?

Licenses are now only granted on a ‘per job’ basis. If they are offered a role which requires licensing, we will arrange this on your behalf. We do ask that you are prompt with responses to any questions we may have as more often than not, it’s a race against time to get the license ready and a delay of one day could be the difference between it being granted and not.

How can I best support them?

Allow them freedom and independence to make they own choices and to take responsibility for their own careers as soon as they are mature enough- but please monitor everything they do until they are 18 years old for safety reasons.

I’ve been contacted about a role. Should I accept?

It depends on the role, the details and the production company. Always do your research on the company, always ask to see the script in advance, always make sure all details are clear and trust your instinct. Please feel free to send anything you are not sure of to agency@northernstaracting.co.uk for advice.

What can I get involved in outside of regular classes?

Keep an eye out for details of any filming we do- castings for our professional films first go out in the tribe group.

There are always project going on within the tribe too with our actors collaborating to create their own work. I advise you post in the group to see if there’s anything you can get involved in.

There are also regular workshops with casting directors and established actors, and Actor’s Bootcamps in Portugal and Hollywood. If you would like further information on either of those, please e-mail info@northernstaracting.co.uk.